Help! Not cheching accounts

eona's picture
Submitted by eona on Sun, 06/21/2015 - 13:52

Forums:

Hi,

I'm having trouble with X-notifier not checking one Gmail account when there are several unread emails. This has been going on a while, and I already followed all the steps in http://xnotifier.tobwithu.com/dp/node/4, deleted cookies and reinstalled X-notifier, and the problem persists.

As much as I try, Shift + click Help in the popup menu creates a 0 bytes .log file that can't be attached.

And right now X-notifier decided to stop checking another Gmail account. In the popup manu both accounts appear in grey, as if there were no new emails. If I click on either one in the popup menu, the Gmail account opens fine and I can see and read all the new emails.

Thanks for reading. Any help will be appreciated!

 

RpD

Sun, 06/21/2015 - 22:01

Right-click the X-Notifier envelope icon, and... Shift + click Help ...just enables the logging process.
- After doing that, you must then do a manual check (right-click the X-Notifier envelope icon and click "Check Now" ...or wait for the checking time interval to pass, I suppose) to force X-Notifier to run through the account email checks...which are then logged. 
- After that... you can go back to Help and click the new "Log" menu entry... to save the new log to a file.
- Finally, then... you can email the log file to xndevel@gmail.com ...for examination for problems and possible creation of a fix or advice or whatever.  Include a little explanation in your email with the file attached.

At least, that's how I understand it... I'm just another user of X-Notifier.

 

eona's picture

eona

Mon, 06/22/2015 - 13:38

Thank you very much for your help.

I followed your steps, and still I get a 0 bite .log file  D:

I'll wait some more and see if someone else has had the problem and how they fixed it.

gongas's picture

gongas

Mon, 06/22/2015 - 20:20

After updating to firefox version 38.0.5 this thing stopped working properly. I even updated to x-notifier 3.5.9. It recognizes the up coming emails from gmail and yhaoo but I'm forced to go through all the sign in process for each email account. Something has changed and x-notifier is useless for now. I even emailed the developer but no replies so far. Any solution? Thanks.

RpD

Tue, 06/23/2015 - 05:14

@gongas. First, there is a posting about 38.0.5 already... and you might rather post there instead of on this topic, so this topic can stay germane to the original post by eona.

See:  http://xnotifier.tobwithu.com/dp/node/2948

That post linked to above has 4 people (out of thousands of users) that have had trouble with X-Notifier/Firefox after updating FF to 38.0.5 ...the rest of us (at least myself, if not thousands) have not had trouble with 38.0.5.  So, the problem would appear to be specific to certain users' machine/software setups.

If I had the problem... I'd follow the steps in this post first...
http://xnotifier.tobwithu.com/dp/node/4

To define a new Firefox user/profile.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-f...

Otherwise, I'd save my bookmarks and uninstall Firefox, delete the program folder and user profile folders, and reinstall fresh... with only X-Notifier addon first.

 

bonemarrowy2k's picture

bonemarrowy2k

Tue, 06/23/2015 - 22:23

with this new update it is not checking yahoo  but i can click on it and it will open yahoo mail