Hotmail account greyed out

FormatC's picture
Submitted by FormatC on Tue, 05/30/2017 - 08:08

Forums:

Hello,

 

I've been using this add-on since the begining and it has been running most of the time quite good.

Today I can't logging to my Hotmail account because is greyed out, if I click the icon (for hotmail) I've got this message:

:-(
Something went wrong
We ran into a problem with the web browser. Please click refresh, then close and reopen your browser and try again.
client-request-id: BBB5C622BF534C24A0E0A4097BC6A499_1496098967998
X-OWA-Error: ClientError;exMsg=_g is not defined;file=setupUserSpecificResources@https://outlook.live.com/owa/?bO=1#path=/mail:666:33
@https://outlook.live.com/owa/?bO=1#path=/mail:805:32
:666
X-OWA-Version: undefined
X-FEServer: null
X-BEServer: undefined
Date: 5/29/2017 11:02:48 PM

-----------------

Using Firefox 53.0.3
X notifier 3.5.23

Anymore info that I can gather to fix this issue, please let me know.

Regards

 

 

raven2099's picture

raven2099

Tue, 05/30/2017 - 16:15

Try this fix and will need to apply it on a PC using firefox, first:

1. Open 'Firefox'.
2. On the address bar, type 'about:config' (confirm the info message in case it shows up)
3. Search for the preference named 'security.ssl.enable_ocsp_stapling'.
4. Double-click it and change the value from 'True' to 'False'
5. Re-launch 'Firefox'.

Kalimist's picture

Kalimist

Thu, 06/01/2017 - 06:14

Don't disable  ocsp stapling, it will be worse in terms of speed: https://blog.cloudflare.com/ocsp-stapling-how-cloudflare-just-made-ssl-30/

The solution to this problem is: delete all cookies for "live.com" and try again. It was a problem with Microsoft servers but it has already been solved.